Here’s the news. The basic deal is that as part of the smoothing of the past for Live Nation to merge with Ticketmaster, they had to divest Paciolan, which Ticketmaster bought a couple years ago. Here’s my take on this. Wow, Comcast is getting serious. I was at the Montgomery Technology Conference yesterday and bumped [...]
I was honored to get a chance to speak with Frank Eliason (of Comcast Cares and @comcast fame). Our conversation will be in next month’s long-awaited Customer Service Edition of Live 2.0. Today, Frank is talking about Seth Godin’s new book Linchpin and about whether Social Media in itself is a fundamental shift in customer [...]
Done deal. And as we discussed, there’s some quid pro quo for both Comcast and AEG. Specifically, AEG gets to license the Ticketmaster software. After five years, AEG can either buy it or dump it for somebody else. In other words, AEG gets to run TM software but pretty much own it. TM makes some [...]
The LN-TM merger must now be in its ‘bargaining’ stage because the giveaways are starting. According to the NYT, Live Nation may be offering to sell some buildings to AEG as a condition of merger approval from the DOJ. A few weeks back, there was a story that Comcast may be ‘given’ the ticketing contracts [...]
Last night was the first game of the World Series between the New York Yankees and the Philadelphia Phillies. Some of you are unbelievably excited about this, and some of you want to douse your eyeballs in acid to avoid reading anything else about it. But stick with me, and don’t do the acid-dousing thing. [...]
Just the other day, I was talking about feedback. I gave five reasons typically offered for why people don’t open the floodgates to customer/patron/user feedback, and explained why each of them was not valid. And, as though on command, King James (that’s Cleveland Cavaliers basketball star and Nike pitchman Lebron James) proves my point. Well, [...]
We’ve talked recently about the perils of “targeting” a demographic for your shows, games or products. It’s a very neat balancing act, as many of you pointed out, between reaching out to a group of people who tend (and ‘tend’ is really the operative word) to have some shared perspectives or interests and being a [...]
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