By Jim McCarthy Aug 22, 2012 0 comments

Innovation, Recessions and More Stuff

I don’t think I shared this link already on the site, so I’ll pass it along now.  Here’s a little preview of my musings:

“Innovation is really only innovation if it serves a need that customers have or gives them something they want. Our job is not to find buyers for our tickets, it’s to find tickets for our buyers. Our innovation process revolves around evaluating what we’re doing for our members and then figuring out what we’re not doing as well as we could be. Sometimes those kinds of innovations are really simple and other times they’re more technical. But they always start with the customer.”

Read the rest at Strategy and Business.

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