A few years ago, we (at Goldstar) noticed something interesting: people were suddenly excited about going to the spa. No, really, they were VERY excited. The spa business was a niche that up to that point was the province of the well-off or the place where you occasionally indulged yourself with a couple hours of [...]
Wasn’t I just talking about how Chris Anderson’s “Long Tail” concept, while elegant and attractive and technically true, was not especially relevant to most decision makers? Why, yes, I was. My point at the time was, and I quote: “the Long Tail may be a perfectly valid observation of reality, but for you, it could [...]
If you use Twitter today, you know what I mean. It goes down frequently, often in the middle of a session for just a few seconds. Today, it’s up, but tweets are in a time warp, stuck 3 or 4 hours ago and not updating properly. Often, you click on a button and the progress [...]
The U.K. Competition Commission ruled that the merger of Live Nation and Ticketmaster in the UK would be anti-competitive and is requiring that something be done before approving the merger. Here’s a key tidbit: Prior to the merger announcement, Live Nation, a concert promoter and venue operator whose acts include Bob Dylan, Coldplay and U2, [...]
It always amazes me that so much of the time, the Olympics end up costing the host city more money than they make it. Montreal, for example, struggled with the debt it incurred on the ’76 games for a generation. Apparently, many (perhaps even a majority) of Chicagoans understood this phenomenon and, not feeling the [...]
It’s very simple. Stop thinking about how it’s going to be perceived by your customer/patron/audience member. I’m attaching an extremely blurry picture, which you can blame on my less than expert photography, but don’t worry. I’ll explain: Allow me to explain. I was in line at a well-known southern California supermarket this weekend when I [...]
This just broke, so I thought I’d mention it. Chicago will not be hosting the Olympics in 2016. I’ll have thoughts on this later. Share and Enjoy:
We talked a couple weeks ago about the Washington Redskins, and the fact that decades of fan loyalty are being strained at the moment by team policies and actions that don’t put the fan at the center of what the team is doing. And if you need to know why that’s important, meet Chief Zee. [...]
There’s a small but well-known theatre company in Los Angeles called the Actors Gang, which is led by well-known movie actor Tim Robbins. They occupy one of the many, many 99 seat spaces in LA and are known for doing avant-garde work, which sometimes finds a following and sometimes is more successful at, well, pointing [...]
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